A happy golden retriever ready for international travel

Pet Relocation

Bella's Journey to Australia

A Golden Retriever relocated from Manchester to Melbourne — stress-free and on schedule.

August 2024·International pet relocation — air freight·Manchester → Melbourne

14,000 km

Distance Travelled

6 Months

Preparation Timeline

IPATA Agent

Pet Specialist

DEFRA Route

Export Documentation

The Challenge

What needed to be done

Australia has some of the world's strictest biosecurity requirements for pet imports. Bella, a four-year-old Golden Retriever, required a six-month preparation timeline including rabies blood titre tests, microchip verification, internal and external parasite treatments, and a health certificate issued within 10 days of travel. Airline coordination for live animal cargo required specific IATA-compliant crate sizing and airline approval.

Our Approach

How we delivered it

Daley & Co's pet relocation coordinator created a detailed six-month preparation schedule for Claire, managing every appointment, test, and documentation deadline. The team liaised directly with the Australian Department of Agriculture (AQIS) for pre-approval of all documentation. An IATA-compliant travel crate was sourced and Bella was acclimatised to it over eight weeks. The team coordinated with the airline's live animal cargo department and arranged a direct flight to minimise transit stress.

Key Actions

Six-month preparation schedule with all appointment management
Direct AQIS pre-approval liaison for all documentation
IATA-compliant crate sourced and eight-week acclimatisation
Direct flight coordination to minimise transit time
Arrival agent arranged for Melbourne biosecurity clearance

The Outcome

The result

Bella arrived in Melbourne 24 hours after departure, cleared Australian biosecurity in four hours — significantly faster than average — and was reunited with Claire's family who had travelled ahead. The AQIS inspector noted the documentation was among the most thoroughly prepared they had processed. Bella showed no signs of travel stress and was eating normally within hours of arrival.